Communication comes from Latin word communis, means common. Business communication is the process of establishing a common understanding between or process among people within a business environment. Business communication purposes, Receiver understanding, Receiver response, Favorable relationship, Organizational goodwill.
Business communication patterns :
Internal communication pattern, vertical, horizontal, network.
External communication pattern, flows between a business organization and the entities with which it interacts.
Nature of a communication :
Formal communication. Business related, possibly with some personal touches. Usually, is planned by the organization, flows in all directions, is essential for the effective operation of the business.
Informal communication. Sometimes referred to as a grapevine, consist of both business-related and personal information. Usually, is not planned by the organization, flows in all directions.
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| Communication Process |
- Trends in the workplace
- The process of communication
- Barriers that creates misunderstanding
- Overcoming the barriers
- Organizational communication
- Flow of information
- Barriers to the flow of information
- Surmounting barriers to effective communication
- Ethical behavior & Five common ethical traps
- Goals of ethical business communication
- Tools for doing the right thing
Communication barriers include Bypassing, Limited frame of reference, Lack of language skills, Lack of listening skills, Emotional interference, Physical distraction. Overcoming obstacles in communication is Realize that communication is imperfect, Adapt the message to the receiver, Improve your language and listening skills, Question your preconceptions, and Encourage feedback. How to achieve ethical communication ? Telling the truth, Labeling opinions, Being objective, Writing and speaking clearly, and Giving credit.